Account review format
Reviews bundle shelf evidence, distributor context, and next actions in one horizontal lane—no appendix archaeology after the meeting.
Custom grid
Account Support Grid
A single canvas leadership can read in under three minutes: how reviews are formatted, how issues swim upstream, and when Bangkok escalations wake up.
Issue flow
Issues inherit tags at capture so analytics stay honest—no retroactive renaming when leadership joins the thread.
Support escalation path
Escalations carry a packet: intake log excerpt, distributor-safe language, and the rehearsal ID if the issue surfaced during a tabletop.
