issue tracking

Issue tracking desk design

We design statuses, tags, and routing rules that mirror how Thai wholesale teams actually talk. Output is tool-agnostic: works in spreadsheets or your existing ops platform.

Remote design sprints + validation calls 5 weeks Eastern seaboard

64,000 THB

Informational reference only — invoicing follows your signed scope.

What the scope includes

● Status model with rollback rules
● Tag dictionary aligned to store problem types
● Auto-assignment suggestions by region
● Daily digest layout for account leads
● Integration notes for common Thai SaaS tools
● Quality bar for photo evidence
● Closure criteria checklist

Outcomes teams track

Fewer issues stuck in “waiting”
Cleaner reporting for weekly trade calls
Field confidence that submissions are seen

FAQ

Will you implement the software?

No. We deliver specifications your IT or vendor can implement. Optional vendor Q&A calls are available.

Can we pilot in one region?

Yes, we recommend a single region pilot with two wholesale partners.

What if our taxonomy is messy?

We include a two-week consolidation pass; deeper master-data projects are out of scope.

Responsible partner

Sasiwimol Chong

Field execution lead who built desks for three regional CPG brands.

Request information

Experience notes

We finally stopped using three colors for “urgent.”

Bee — Rayong