support workflows

Promo readiness desk hours

We embed alongside your team during peak prep weeks, triaging ambiguous store photos, distributor pushes, and last-minute assortment swaps. Hours are bounded to evenings Bangkok time.

Embedded desk hours 2 weeks on-call Bangkok metro

96,000 THB

Informational reference only — invoicing follows your signed scope.

What the scope includes

● Shared escalation channel with agreed SLAs
● Triage rubric for photo quality issues
● Daily rollup for leadership
● Partner-safe language for external comms
● Archive of resolved cases for training
● Optional weekend micro-block (4h)
● Handoff memo for day-one post promo

Outcomes teams track

Fewer “unknown” tickets during crunch
Cleaner audit trail for post-promo reviews
Calmer night shifts for internal leads

FAQ

Is this 24/7?

No. Coverage is evenings 17:00–23:00 ICT with pre-agreed exceptions.

Can you talk to stores directly?

Only if your policy explicitly permits; default is coach-your-team mode.

Limitations?

We do not approve spending or allocation changes; we advise and document.

Responsible partner

Orathai Suwan

Account manager with deep promo war-room experience.

Request information

Experience notes

They said no to a few of our “just override it” ideas—which annoyed us then, protected us later.

Mint · Snack challenger brand

Archive of resolved cases became our onboarding pack for new hires.

Verified desk lead

via survey