wholesale support

Wholesale rhythm audit

We map intake channels, response windows, and owner roles so account teams stop guessing where a stall started. The audit blends desk interviews with sample ticket reviews from the last 60 days, anchored to Thailand channel realities.

Hybrid workshops + async review 3 weeks Bangkok metro

56,000 THB

Informational reference only — invoicing follows your signed scope.

What the scope includes

● Intake map for store, distributor, and internal pings
● SLA draft with realistic Bangkok overlap hours
● Escalation tree aligned to your current org chart
● Duplicate ping detector patterns
● Photo evidence tagging conventions
● Weekly cadence template for account huddles
● Exportable findings deck for leadership

Outcomes teams track

Clear owners for each inbound type
Reduced double-handling on recurring issues
Faster triage during promo spikes

FAQ

Do you need access to our ticketing tool?

Yes, read-only access for two analysts speeds evidence pulls. If that is blocked, we work from anonymized exports you provide.

Is distributor coordination included?

We outline the coordination model and sample comms, but distributor relationship management stays with your team.

What is outside scope?

We do not run live incident response during the audit window; we observe and recommend only.

Responsible partner

Arinya Sooksawat

Trade marketing strategist with 12 years across FMCG wholesale desks in Bangkok and Chiang Mai.

Request information

Experience notes

They named three blind spots in our wholesale ping flow that we had normalized. The SLA draft was blunt but usable.

Krit · Channel sales lead · Regional beverage group

via internal feedback

The duplicate ping section saved us from another “reply-all spiral.”

Client in distributor services